PENGARUH COVID-19 TERHADAP KOMUNIKASI VERBAL DI KALANGAN MASYARAKAT

https://doi.org/10.23960/buanakata.v3i2.1880
Diterbitkan: Apr 23, 2026

Abstrak:

The COVID-19 pandemic has brought significant changes to patterns of verbal communication in society, particularly due to restrictions on face-to-face interactions and the shift toward digital media. This study aims to analyze the impact of the pandemic on the frequency, quality, and pragmatic strategies of verbal communication, as well as to identify post-pandemic communication trends, using a systematic literature review (SLR) method following the PRISMA protocol on scientific publications from 2020 to 2025. The data were analyzed through a thematic synthesis approach involving coding, theme categorization, and cross-study interpretation. The findings reveal a dominant shift toward online communication, leading to decreased social presence, increased use of text-based interaction, and the emergence of adaptive strategies such as code-switching and language style adjustments. In addition, the use of face masks has affected communication by reducing nonverbal cues, thereby strengthening the role of intonation and word choice. These findings suggest that the changes reflect human adaptability in crisis situations, although the effectiveness of communication is strongly influenced by social context and levels of digital literacy. Overall, the pandemic has not only changed but also accelerated the transformation of verbal communication toward more digital and adaptive patterns.

Pandemi COVID-19 telah membawa perubahan signifikan dalam pola komunikasi verbal masyarakat, terutama akibat pembatasan interaksi tatap muka dan peralihan ke media digital. Penelitian ini bertujuan untuk menganalisis dampak pandemi terhadap frekuensi, kualitas, serta strategi pragmatik komunikasi verbal, sekaligus mengidentifikasi kecenderungan perubahan pasca-pandemi. Metode yang digunakan adalah systematic literature review (SLR) dengan protokol PRISMA terhadap publikasi ilmiah periode 2020–2025, yang dianalisis menggunakan pendekatan thematic synthesis melalui proses pengodean, pengelompokan tema, dan interpretasi lintas studi. Hasil penelitian menunjukkan adanya pergeseran dominan ke komunikasi daring yang berdampak pada penurunan kehadiran sosial, peningkatan penggunaan teks, serta munculnya strategi adaptasi seperti alih kode dan penyesuaian gaya bahasa. Penggunaan masker juga memengaruhi komunikasi dengan mengurangi isyarat nonverbal, sehingga memperkuat peran intonasi dan pilihan kata. Pembahasan menegaskan bahwa perubahan ini mencerminkan kemampuan adaptasi manusia dalam situasi krisis, meskipun efektivitas komunikasi sangat dipengaruhi oleh konteks relasi sosial dan tingkat literasi digital. Dengan demikian, pandemi tidak hanya mengubah, tetapi juga mempercepat transformasi komunikasi verbal menuju pola yang lebih digital dan adaptif.

Penulis:
1 . Rizky Ahmadsyah
UIN Sultan Syarif Kasim Riau
2 . Rendra Khibran Samudra
UIN Sultan Syarif Kasim Riau
3 . Azmi Reza Pahlepi
UIN Sultan Syarif Kasim Riau
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Cara Mengutip
Ahmadsyah, R., Samudra, R. K., & Pahlepi, A. R. (2026). PENGARUH COVID-19 TERHADAP KOMUNIKASI VERBAL DI KALANGAN MASYARAKAT. Jurnal Buana Kata: Pendidikan, Bahasa, Dan Ilmu Komunikasi, 3(2), 135–141. https://doi.org/10.23960/buanakata.v3i2.1880
Unduh Sitasi
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Terbitan & Bagian
Vol 3 No 2 (2026): Jurnal Buana Kata: Pendidikan, Bahasa, dan Ilmu Komunikasi
Articles
Referensi

    Deskriptif, S., & Pada, K. (2021). Communication Patterns During Application New Normal Covid-19 Protocol ( Qualitative Descriptive Study In Seluma Regency ) Pola Komunikasi Pada Masa Penerapan Protokol Covid-19 New Normal. 2(1), 17–26.

    Foster, S., Welsh, A., Foster, S. M., & Welsh, A. (2021). A ‘ new normal ’ of code -switching : Covid-19 , the Indonesian media and language change.

    Ilmu, P., & Universitas, K. (2023). Covid- 19. 5(2), 103–117.

    Jackson, I. R., Perugia, E., Stone, M. A., & Saunders, G. H. (2024). The impact of face coverings on audio ‑ visual contributions to communication with conversational speech. Cognitive Research: Principles and Implications. https://doi.org/10.1186/s41235-024-00552-y

    Kurt, İ. (n.d.). Covid-19 and sociovirtualization : Exploring new ways to socialize. 23–36.

    Kusumaningsih, D., Eka, D., & Wardhana, C. (2020). The Impacts of COVID-19 on Indonesian Language Terminology. 477(Iccd), 175–181.

    Martínez, P. J., Silva, R. P., Reyes, J. Z., Vásquez, C., Janeth, M., & Colmenares, R. (2025). Social network analysis using open-source software : the most used terms in Spanish during the Covid-19 pandemic Análisis de redes sociales usando programas computacionales de acceso liberado : los términos más usados en español durante la pandemia de covid-19. https://doi.org/10.56294/saludcyt20251143

    Mheidly, N., Fares, M. Y., Zalzale, H., & Fares, J. (2020). Effect of Face Masks on Interpersonal Communication During the COVID-19 Pandemic. 8(December), 1–6. https://doi.org/10.3389/fpubh.2020.582191

    Miko-schefzig, K., & Reiter, C. (2026). Video-mediated Situations As A Basis For New Societal Spaces During And After The COVID-19 Crisis. 2022. https://doi.org/10.57938/77c5d42c-a3cc-46f2-9830-450fc70f7a22

    Nadi, A., Firdaus, A., Noviana, A., Kus, Y., & Aji, S. (2021). The Impact of Covid-19 Pandemic T owards Sustainability of the Social Environment in Banjarmasin. 525(Icsse 2020), 277–284.

    Phi, L. D., Ha, N., Anh, M., Do, N., Truc, T., Dung, L. N., & Thi, L. (2025). The Socio-Pragmatics of Digital Slang in Post-Pandemic Online Communities. 2(4), 28–39.

    Roberts, S. G. B., Ph, D., Dunbar, R. I. M., & Ph, D. (2011). Use of Social Network Sites and Instant Messaging Does Not Lead to Increased Offline Social Network Size , or to Emotionally Closer Relationships with Offline Network Members. 14(4). https://doi.org/10.1089/cyber.2010.0161.

    Study, S. S. (2020). Changes in Social Interaction during Covid-19 Pandemic Shoya Yoshida Department of Global and Transcultural Studies, Faculty of Sociology and Social Work, Meiji Gakuin University, Japan. 1(2), 1–5.

  1. Deskriptif, S., & Pada, K. (2021). Communication Patterns During Application New Normal Covid-19 Protocol ( Qualitative Descriptive Study In Seluma Regency ) Pola Komunikasi Pada Masa Penerapan Protokol Covid-19 New Normal. 2(1), 17–26.
  2. Foster, S., Welsh, A., Foster, S. M., & Welsh, A. (2021). A ‘ new normal ’ of code -switching : Covid-19 , the Indonesian media and language change.
  3. Ilmu, P., & Universitas, K. (2023). Covid- 19. 5(2), 103–117.
  4. Jackson, I. R., Perugia, E., Stone, M. A., & Saunders, G. H. (2024). The impact of face coverings on audio ‑ visual contributions to communication with conversational speech. Cognitive Research: Principles and Implications. https://doi.org/10.1186/s41235-024-00552-y
  5. Kurt, İ. (n.d.). Covid-19 and sociovirtualization : Exploring new ways to socialize. 23–36.
  6. Kusumaningsih, D., Eka, D., & Wardhana, C. (2020). The Impacts of COVID-19 on Indonesian Language Terminology. 477(Iccd), 175–181.
  7. Martínez, P. J., Silva, R. P., Reyes, J. Z., Vásquez, C., Janeth, M., & Colmenares, R. (2025). Social network analysis using open-source software : the most used terms in Spanish during the Covid-19 pandemic Análisis de redes sociales usando programas computacionales de acceso liberado : los términos más usados en español durante la pandemia de covid-19. https://doi.org/10.56294/saludcyt20251143
  8. Mheidly, N., Fares, M. Y., Zalzale, H., & Fares, J. (2020). Effect of Face Masks on Interpersonal Communication During the COVID-19 Pandemic. 8(December), 1–6. https://doi.org/10.3389/fpubh.2020.582191
  9. Miko-schefzig, K., & Reiter, C. (2026). Video-mediated Situations As A Basis For New Societal Spaces During And After The COVID-19 Crisis. 2022. https://doi.org/10.57938/77c5d42c-a3cc-46f2-9830-450fc70f7a22
  10. Nadi, A., Firdaus, A., Noviana, A., Kus, Y., & Aji, S. (2021). The Impact of Covid-19 Pandemic T owards Sustainability of the Social Environment in Banjarmasin. 525(Icsse 2020), 277–284.
  11. Phi, L. D., Ha, N., Anh, M., Do, N., Truc, T., Dung, L. N., & Thi, L. (2025). The Socio-Pragmatics of Digital Slang in Post-Pandemic Online Communities. 2(4), 28–39.
  12. Roberts, S. G. B., Ph, D., Dunbar, R. I. M., & Ph, D. (2011). Use of Social Network Sites and Instant Messaging Does Not Lead to Increased Offline Social Network Size , or to Emotionally Closer Relationships with Offline Network Members. 14(4). https://doi.org/10.1089/cyber.2010.0161.
  13. Study, S. S. (2020). Changes in Social Interaction during Covid-19 Pandemic Shoya Yoshida Department of Global and Transcultural Studies, Faculty of Sociology and Social Work, Meiji Gakuin University, Japan. 1(2), 1–5.